I ordered a refurbished Airwrap, and upon arrival everything seemed fine. However after 2 minutes of use, the product made a loud pop and started smoking. I began an exchange, and I was ensured the process would be swift and smooth, and continuous apologies for the horrible first time experience. Now I’m being told it can take 15 days to process the return even though it is the warehouse, resulting in 30+ days to receive my 400 dollar item that is a gift for my fiancée. Reached out for support and am just being told nothing can be done and was offered a discount on a future purchase which I am not inclined to make based on my current experience. With no email to reach out to I am coming here hoping for some kind of answer regarding real compensation.