I received my dyson airwrap as a gift and it’s the US version, so I cannot use it in Europe. Since it’ still has the warranty coverage I was wondering whether I can exchange it with the European version when I get back to US?
Solved
wrong voltage for European countries
Best answer by aastha.27
Hi
Welcome to the Dyson Community!
I have verified that your machine has an US serial number, and you are located in the Europe. Kindly confirm whether you have a permanent residence in the Europe. If so, you will need to contact our Dyson Customer Care experts in your region so that they can assist you with the return policy.
Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team.
You're welcome back here at the Dyson Community if you need further help or advice at any point.
Hi
Welcome to the Dyson Community!
I have verified that your machine has an US serial number, and you are located in the Europe. Kindly confirm whether you have a permanent residence in the Europe. If so, you will need to contact our Dyson Customer Care experts in your region so that they can assist you with the return policy.
Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team.
You're welcome back here at the Dyson Community if you need further help or advice at any point.
Dear Aastha,
thank you for the response, much appreciated. Yes, I am a permanent resident of Europe.
I actually am unable to contact customer care experts, because of the automated chat bot. I simply cannot reach out to them. Do you mind guiding me if there’s any other way I can get in touch with them or is the return policy possible if I bring the device back to the US?
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