I bought a Dyson Absolute V 11 in Nov 2019. I contacted Dyson in December 2024 regarding troubleshooting as my Dyson had stopped working. After troubleshooting, it was determined that I needed to replace the battery. However, the battery was out of stock and I was told that I would be contacted once it comes back in stock.
I am now months without a vacuum cleaner and have received no contact regarding the battery being back in stock. I wrote to askdyson@dyson.ie about it a month ago and received no response. It is impossible to find an email address to write to concerning my issue. Please provide me with an email address I can raise my complaint with concerning such poor service.
Question
awful customer service
Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.
I’ll look forward to hearing from you.
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