We used the vacuum for the first time last week and when we disconnected the main hose to use the built-in crevice tool, we couldn't get the main hose reattached again. It seems like the little round button won't pop back out, and so when we try to vacuum with it, the tube just falls off. If we can ever get it back together again, we definitely won't be using the crevice tool, so is it possible to have a tube that doesn't have this feature? It also looks like hair and lint is getting stuck on the built-in tool when it is assembled, which may end up clogging the tube, so having an option that doesn't include this feature should help to avoid that failure, too
Solved
built-in crevice tool doesn't mate with main tube
Best answer by Jack
Hi
Welcome to the Dyson Community!
Thanks for letting us know about this - this wouldn’t be a normal experience at all. The wand should reattach easily and securely when you’ve finished using the Built-in crevice and dusting tool.
To help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson V15 Detect™ vacuum fully charged and easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.
Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.
We'll look forward to speaking with you!
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+13Hi
Welcome to the Dyson Community!
Thanks for letting us know about this - this wouldn’t be a normal experience at all. The wand should reattach easily and securely when you’ve finished using the Built-in crevice and dusting tool.
To help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson V15 Detect™ vacuum fully charged and easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.
Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.
We'll look forward to speaking with you!
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