I am writing to express my frustration and dissatisfaction with the ongoing issues surrounding the exchange of my faulty Dyson V11 vacuum. We initiated the exchange process two weeks ago, and since then, we have encountered numerous problems with DPD delivery, resulting in significant inconvenience.

To begin with, I was informed that the return package would be sent via DPD, but despite repeated attempts to receive the delivery, we have not been successful. On one occasion, my wife waited outside for 45 minutes in anticipation of the delivery, only to be left empty-handed.

Upon contacting DPD, I was told that the issue stemmed from an incomplete address provided by Dyson. Specifically, it appears that only the flat number (e.g., "Flat 1") was listed, without the full building address. This has resulted in the package not being delivered. 

I have reached out to Dyson's customer service multiple times to inform you of this problem, and each time I was assured that the full address would be corrected. However, it is clear that no such correction has been made, as the package still cannot be delivered. Dyson customer service is so shocking that it left my wife crying on the phone. She tried to express her dissatisfaction with the delivery and was repeatedly told to ‘take it up with DPD’. When she tried to complain, she was told there is no complaints process?!

As a result, we have now been without a functioning vacuum cleaner for two weeks, and this has caused considerable inconvenience. The time spent trying to resolve this issue, along with the continued lack of action from both Dyson and DPD, has been extremely frustrating.

Probably best not to buy via dyson