Dirty Water Tank Issue | Dyson Community
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Dirty Water Tank Issue

  • October 30, 2024
  • 4 replies
  • 228 views

jbendecio

Hi, Dyson Community Team. 

Good day! 

I would like to know here if what would be the best thing to do (diagnostics) if the used water from the clean water tank will not go to the dirty water tank to store it. Instead, the dirty water goes into the floor and making a water leakage all through the floor while using it and that would spill from the Wet Motor head? When I did the Self-Clean Cycle the water still not goes into the dirty water tank. 

Thank you. 

Cheers, 

Jeff B.

Best answer by Jack

​Hi @jbendecio,

Welcome to the Dyson Community, and thanks for getting in touch to let us know about this!

For support, you'll need to speak directly with our Dyson Customer Care experts in your region. They should be able to resolve this for you under the terms of your free 2-year Dyson warranty.

So we can help as quickly as possible, please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

We'll look forward to speaking with you!

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Jack
Dyson Community Manager
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  • Dyson Community Manager
  • October 31, 2024

​Hi @jbendecio,

Welcome to the Dyson Community, and thanks for getting in touch to let us know about this!

For support, you'll need to speak directly with our Dyson Customer Care experts in your region. They should be able to resolve this for you under the terms of your free 2-year Dyson warranty.

So we can help as quickly as possible, please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

We'll look forward to speaking with you!


jbendecio
  • Novice Member
  • November 4, 2024

Hi, @Jack 

Thanks for the reply. Appreciated. 

Thank you. 


  • Rookie Member
  • November 4, 2024

Did you resolve this  or did you send it back as I've just go 1 and its doing the same thing ?????  


jbendecio
  • Novice Member
  • November 7, 2024

Hi, @Paul17 

Yes, issue resolved for an exchange machine.

Thank you.

Cheers,


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