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I purchased a V 12 stick vacuum cleaner and while under warranty it developed a fault , I called the support team and they offered to send a replacement part ( which I agreed ) and 10 days later they cancelled , I called again and they said they would send out the part and yet again, 10 days later they cancelled the order, I called them again and they said they would replace the whole machine , but I had to post the faulty machine back to them first, I did this and now I have no hoover , I am now nearly a month without a hoover , I have called the support at least 10 times and all I get is ( we are escalating this and someone will call you in 24 hours , all lies , support used to be second to none at Dyson , but now it seems they farm out support to call centres and believe me it's not working , 

so please if anybody knows where or how I can get in touch with a complaint centre or a support centre that actually gives support , I would be very grateful , I have always bought Dyson products , but I will never buy from them again , I still have no Hoover and not once  from the 12th of September till present day have  I received an email from Dyson

if anybody from Dyson reads this , here is the Reference ID Ref id 42239897

all the best

OMG! This is exactly my problem. Called about my Dyson Outsize that needed a part that they didn’t have, so they said they would send me a new vacuum. They said once I returned my broken Dyson they would send me a new one in 15 business days.  I have not received the replacement  and it has been 2 months. I too have called probably 15-20 times. 3 Times they said they escalated the issue and I would get a call in 24-48 hours. It’s all lies and you can tell these are customer service reps in another country that are just reading from a script. They are so sorry that you are going through this and they understand this must be frustrating… blah blah blah! I’m sick of hearing the same thing every time.

if you have found another avenue please let me know. I think I am calling some third party in India and cannot escalate to someone that can actually do anything.

I want to sue to at least get my vacuum back. They basically stole my old one from me (said they would replace it if I sent mine in, but they now have my vacuum and have never sent me a new one-I feel like that is stealing!).

I will NEVER buy another Dyson and will definitely tell anyone looking for a vacuum not to waste their money!!!

Hi @Optsant,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.

Hi @NorCal Michelle,

18 days ago I reached out to you directly to request some further information, but as yet you have not responded. 

Please check your Dyson Community private message inbox and provide the details we need.

Jack will you please message me and I will send you my serial number? I found the number but I can’t get into the messages unless you send me a new one. The private messages are very hard to find

Hi @Optsant,

Just to follow up, our UK team should now have been in touch with you to help resolve this situation?

I’m glad we’ve been able to sort things out, but you’re welcome back here at the Dyson Community if you need further support or advice at any point!
 

Thank you , I have finally received an email from Dyson , so let's see if everything works out , I will report back and let you know how it goes 

but thank you for reaching out 

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