dreadful customer service for V7 repair | Dyson Community
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1 sept - reported issue with the machine - would not speak to my daughter but only the owner of the machine (why?)

2 Sept - called to report fault with machine - booked for collection on 13 Sept - said they would send a payment form for the £99 repair but never did arrive

13 Sept - waited in all day & machine not collected

14 Sept - called to say it was not collected - said it was because of payment not made - payment now made - new pickup booked for 27 Sept

17 Sept - dyson packed up (on website said don't need to as driver brings box but told on phone need to do this) - DPD collected box with Dyson in

11 October 11.41 am - called as not heard anything- cannot locate machine - gave DPD tracking number - will escalate my complaint and get back to me in 2 hours - waited in all day - they did not

11 October 16.18 pm - called as not heard anything - exactly the same as earlier and told will escalate the complaint

16 October – called again – told will escalate complaint and get back to me – no response

17 October –contacted Dyson Singapore via facebook messenger – no response

25 October – called again – spoke to Dennis – apparently to the DPD tracking Dyson was returned signed for on 18 September – I said this was not possible as it had not been collected until 17 September. He said he will escalate the complaint and send me an email – I said I would be surprised if this happened as I had not received a single call or email from Dyson to date. THANK YOU DENNIS YOU DID SEND ME AN EMAIL!!

28 October – send this summary through to Dennis at Dyson via returned email

31 October - email Dyson to say have not heard back from email on 28 October 

4 November - email Dyson to say still no response 

So you have my Dyson V7 and all component parts, £99 pre-payment for repair, all the information you need from me and in over  2 months Dyson you have not done a single thing for me and I have been left without a vacuum cleaner.

i now intend taking Dyson to the small claims court if someone could please give me Dyson’s UK head office address for the LBA (letter before action)

 

Hi @Jimmithecat, 

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.

thank you for acknowledging this Jack.

i don’t know how many more times i can repeat myself on this information but I have sent you all the information you asked for.

i have also sent you a copy of the letter before action that is going to Dyson today (to their registered address in Malmesbury) giving them 14 days to resolve the case.

Hi @Jimmithecat.

I understand our UK team has now reached out to help resolve this situation?

I’m glad we’ve been able to sort things out, but you’re welcome back here at the Dyson Community if you need further support or advice at any point!

Thank you - yes the issue has been resolved now 

after 2 months I have a replacement vacuum cleaner

i have no idea why it takes so long to sort out simple problems such as this and I hope that anyone considering buying a Dyson will read the independent reviews  on sites such as trustpilot before they buy a Dyson 

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