@alphaIt

Hi @alpha, 

If you’ve followed the diagnostic route, it should provide you with the next steps/requirements to rectify the problem. 

In my experience, this is an electrical issue within the “main body/cyclone” and therefore a replacement part would be required to fix it.

If you’ve not already done so, I would encourage you to contact your local support team to inquire about a replacement part or an exchange.

To do this, simply click on our Dyson Support link, navigate to the ‘Contact us’ section of the page and select 'Start a conversation'.

I’ve contacted them and they mentioned it would take 7-14 days for the exchange process to go through. I would have to deliver the vacuum back to them, and then they would send a replacement. 

Problem is I need the vacuum ASAP and is the reason why I bought it, needed to clean many things…

For an exchange. Usually they’re next day or within a few at most. Did they say why it would take so long? If they’ve not got a replacement part or a machine in stock, they should offer you an alternative. Might be work speaking to them again and asking what else they’re prepared to do! 

They did not say why it would take so long. But yeah it’s a shame having to go through this whilst having bought it brand new. Not a cheap item too.