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Help needed with courier collection

  • June 20, 2024
  • 1 reply
  • 32 views

I am now waiting for my stick vacuum cleaner to be picked up for the third time. The courier doesn't turn up and I am spending time talking to Singapore!  They do nothing other than book anothef pickup which doesn't happen.  They tell me there's is no one senior to speak to me and there is no complaints department.  Any advice on solving this?  I just want to get it serviced/repaired.  They took my card details but that is as far as  have got.  Terrible service.

[Moderation edit - title updated]

 

Best answer by Jack

Hi @Kath,

Welcome to the Dyson Community, and thanks for letting us know about this - I’m sorry to hear about your experience so far.

I’ve reached out directly to request some further details. I’ll look forward to hearing from you.
 

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1 reply

Jack
Dyson Community Manager
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  • Dyson Community Manager
  • 2072 replies
  • Answer
  • June 20, 2024

Hi @Kath,

Welcome to the Dyson Community, and thanks for letting us know about this - I’m sorry to hear about your experience so far.

I’ve reached out directly to request some further details. I’ll look forward to hearing from you.
 


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