Extremely disappointed with the Customer Care team. I tried calling, live chat, and text, and never once was able to speak to a live human. I did the live chat to “troubleshoot” my vacuum not charging, which prompted me to call Dyson. I thought “Oh good, now I can talk to a person!” Nope… “Press 1. If your Dyson isn’t charging.. etc”. Which lead me to text with an automated response, which I again had to step by step troubleshoot. This ended with a message that said “we are shipping you a new battery, you will receive a confirmation email within 24-48 hours and will receive the battery in 2-10 days”
Here we are 72 hours later and still no email. So I reached back out and got a hold of an automated person who said I need to reach out to a live agent on their live chat. I finally get a live agent, but he says there is NO RECORD OF ME EVER REACHING OUT!!!!!! This person clearly didn’t understand English, and was reading a script and not answering my questions.
THE BATTERY WAS A YEAR OLD AND FRIED ALREADY.
BAD SERVICE, BAD PRODUCTS, CORPORATE GREED.
Horrible Customer Service & Bad Quality Products
Best answer by aastha.27
Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.
I’ll look forward to hearing from you.
Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.
I’ll look forward to hearing from you.
Is impossible for them to actually fix any issues
I tried making a purchase and now I’m out 1500 and have to wait 14 days to get my money back
they say payment wasn’t taken and order was cancelled yet the money is gone from my bank account
is ridiculous and they do nothing to fix the problem the live agents just keep leaving the chat instead of actually trying to fix the issue you telling me I can’t have the product that clearly I paid for and also can’t have my money? That’s just ridiculous I would never purchase from this brand again
Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.
I’ll look forward to hearing from you.
Hi
I understand our US Customer Care team has now been in touch with you to help resolve this situation.
I’m glad we’ve been able to sort things out, but you’re welcome back here at the Dyson Community if you need further support or advice at any point!
Reply
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