On November 28, 2024 I returned a V11 Dyson vacuum the day after it was delivered to my home. I didn’t even open the box as I decided I had acted hastily and I was spending more than I could afford.
Dyson Canada was supposed to refund the finance company, but they refunded for a different V8 vacuum which I had purchased in 2022. The credit card used for the purchase was no longer valid so this mistaken refund could not be completed.
However, they have not refunded for the V11 and the finance company is hounding me to pay for a vacuum which I returned. Dyson seems incapable of comprehending this sequence of events and keeps “escalating” it to God knows where, so I’m left spending hours at a time on the phone with a horrible customer support service, trying again and again to straighten this out.
The level of incompetence is astonishing.
If you can somehow help me to bypass these service agents and contact someone who can actually help me, I would be very very grateful for your help.
I have emails from Dyson acknowledging the mistake, the first one being December 11 2024, and the most recent January 13 2025. I have contacted them through their customer support website and sent them all the information they have asked for. I receive follow up emails that are never followed up on after I respond to them. And still - I am still being hounded by the finance company for payments even though they understand that I returned the vacuum. They want me to make a payment regardless of the fact that I returned the vacuum. They tell me my money will be refunded when Dyson refunds them, and the only way to protect my credit rating is to pay them.
