I initially contacted Dyson on November 3rd, 2024 and was provided with repair reference number 39418336 for myV11 Torque cordless vacuum. As I reside in New York City and cannot drive to the nearest repair center in Paramus, NJ, I was promised a shipping label to send the vacuum for evaluation and repair. The estimated cost would be provided after they received the package.
Despite multiple attempts, Dyson repeatedly sent me incorrect shipping labels (5-6 in total) with my own address listed as both the sender and recipient. These errors were flagged both via online chat and phone calls. One phone call resulted in me being placed on hold for over two hours, only to be informed that my vacuum was no longer eligible for repair. This is unacceptable. I almost believe they put me through loopholes so they don’t have to actually take care of the repair in the end.
Dyson's repeated errors and the final result of denial of service is deeply concerning. Why was this not communicated in the beginning instead of making the customer waste hours and hours of the efforts to get things corrected.
I request that my original repair reference (39418336) be reinstated. I expect a correct shipping label to be provided so I can send my vacuum for repair. I look forward to a prompt resolution to this matter.
