1/9/25 I ordered 5 cell battery part# 398857-01 and paid $129.99
1/17/25 Received wrong 7 cell battery part# 965470-01
1/17/25 Called Dyson I had to prove by my mobile phone camera that they shipped the wrong battery and they didn’t have the correct battery in stock, and promised they would have a supervisor call me back. They never did return my calls.
3/3/25 Called Dyson again and was told the correct batter is now part# 970774-01 and it is also not in stock. Dyson also said they would notify me by email when it will be available for purchase, if it ever is back in stock. They refused to exchange my brand new never used wrong battery that they shipped because it was now over 30 days! Only option I was given was to return my complete Dyson Digital Slim Vacuum.
