I purchased a Dyson Vacuum Cleaner and thought it would be better to purchase from Dyson’s website instead of going to the local retail store. I really wanted to get the deal for the Christmas Sales and it was going to be delivered the day after Christmas, so I thought it’d be a great delayed Christmas Gift to myself.
Oh I was so wrong about this. The delivery said it was delivered to my house on 12/26, and I was hopeful all day but there was no package delivery. I then went straight to the Delivery Service (GLS) to see what the Tracking # was showing and it said “DELIVERED” and that my “DOOR SIGNED” for the Package. I go straight to opening a complaint with the Virtual Chat Agents. They go to saying that I did receive it and then posted a picture of a “POLY BAG” that was the size of a GERBIL that was delivered on the WRONG HOUSE and WAS “NOT” A “VACUUM SIZED PACKAGE”. I would have thought that the agent understood that THERE IS NO WAY THAT A VACUUM COULD BE AS SMALL ENOUGH TO FIT IN A POLYBAG.
He then tried to convince me that this was all being handled and that it would take up to 7 Days to get contact. While GLS Delivery said that their “Insurance Claims” are settled in 24-48 Hours. The second Chat Conversation with “Dyson’s Customer Support” was the Agent telling “ME” that “I was to be” the one to file the complaint with “GLS Delivery” --- HOWEVER, THIS WAS A LIE since “GLS” themselves said that “This can not be filed by the Recipient but only by the Shipper, aka, DYSON”… So this Agent then goes on to say 2 to 5 Days to receive update. I asked for a Simply “Change” in my Account to show that this Complaint was “Active” - but he never responded and went on with the template script response about Dyson caring about me… but this was only adding salt to the wounds. He then goes to saying it would be “up to 30 Days” for this to be resolved.
I then waited until 1/28 (LONGER THAN THE REQUESTED 30 DAYS)… and Lo and Behold, I am being told it would be another 60 Days… 60 DAYS!?!?!?! It’s apparently that Dyson is outsourcing their Customer Service with India not just for their cheap labor but for their ability to disregarding Customers and their GENUINE CONCERN OF BEING “SCAMMED” and the Customer Service just needs to push back the date until we can’t file a “Dispute with our Credit Card Company”.
Today, I opened a chat again to find out WHAT’S THE STATUS and then the Agent tells me that “GLS” DID NOT GET ANYTHING POSTED WITH THEM! AND TO GIVE THEM ANOTHER 30 DAYS!
I called in hoping that I would get Customer Service that was not based in India, and NOPE - the Phone Agent goes on to tell me that “NOTHING WAS POSTED TO MY ACCOUNT!” AND SHE WAS TO POST IT AGAIN WITH GLS! WTH!?!?! So WAIT ANOTHER 60 DAYS???? I then asked her to send me a copy of the “Policy” that shows it would be 60 Days - but she then puts me on PHONE HOLD FOR OVER 1 HOUR!!!! SHE THEN ASK IF I GOT IT THEN WHEN I SAID “NOPE” - SHE PUTS ME ON HOLD FOR ANOTHER HOUR!!!!!
WHY CANT I GET A SIMPLE EMAIL TO SAY “WE ARE SORRY! WE ARE WORKING ON THIS MATTER! HERE IS YOUR REFERENCE #???” NOPE, Their agents will say “WE DO NOT HAVE AN EMAIL”, this is a flat out lie considering that EVERYONE IN EVERY COMPANY HAS AN EMAIL! A SIMPLE EMAIL! LETTING ME KNOW THAT SOMETHING WAS POSTED TO MY ACCOUNT AND YOU ARE WORKING ON IT!
I don’t even want the darn vacuum anymore - I WANT THIS HELL TO END! I JUST WANT MY REFUND! I WOULD RATHER LICK MY CARPET CLEAN INSTEAD OF DOING ANY MORE OF THIS HELL! SOMEONE IN DYSON WHO CARES ABOUT ANYTHING! PLEASE FOR THE LOVE OF ANYTHING THAT YOUR DARK SOUL COULD LOVE, PLEASE, JUST RESOLVE THIS ISSUE SO I CAN REST IN PEACE.
