I am reaching out to express my deep frustration and disappointment with Dyson's service in the UK over the last three months. I have been facing continuous issues with my Dyson machine, and despite multiple service requests, it remains unfixed, impacting both my time and patience as a loyal customer. I am so tired of getting the same “wash filter” and “airway blocked” errors all the time. I don't know what to do anymore, so I'm writing here.
Here is a summary of the events to date:
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First Service Request (15th August): I reported issues with persistent errors, such as “wash filter” and “airway blocked,” even after purchasing a new filter and thoroughly cleaning the machine. Dyson arranged collection for 27th August via DPD. Unfortunately, the machine returned with the same issues.
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Second Service Request (4th September): After the first failed repair, I booked another service, and on 17th September, I sent the machine with the main body, filter, and charger as requested. Yet, the issue was still not resolved when the machine returned.
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Third Service Request: When I consulted your online chat, I was advised to send only the components I thought might be faulty. Following these instructions, I sent the main body, filter, and charger. Shortly after, I received an email stating that I should have sent all parts, despite following Dyson’s own advice. Consequently, my machine was sent back without repair.
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Fourth Service Request (30th October): After being assured by the team member that collection would take place on 31st October, I spent the entire day waiting, only to be ignored. No one collected the machine, nor was I informed of any issues with the collection process.
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Fifth Service Request: This morning, I was forced to book a fifth service order and was told I must wait yet another two weeks for collection.
After months of inconvenience, my Dyson machine is still unusable due to unresolved errors that arise within minutes of use. This ordeal has become mentally exhausting, and the lack of an effective solution has left me doubting Dyson's commitment to quality service.
This experience has been nothing short of exhausting. I have tried my best to follow Dyson’s instructions at every step, only to find myself back at square one repeatedly. A product that I purchased in good faith, expecting reliability and quality, has instead become a source of significant stress.