Hello,
My Outsize plus head broke and I spoke to support and the ordered a replacement head. I was told it was out of stock and the followed up a month later and was told the part order had an issue and they would order a new head. But the part is still out of stock. I understand parts issues but parts should be stocked to support a warranty. I was offered a replacement V11, but the bin is less than half the size and the motor is less powerful. I can deal with an exchange, but not a downgrade. I am a first time Dyson owner and was very happy until the product broke, please help resolve. Can I get the warranty extended?