My husband purchased the Dyson Gen5 Outsize absolute on Dec 12th to arrive before Christmas. He was notified that the package had been damaged in transit and was issued a new order on December 20th. It marked that some items in the package were ‘refurbished’ despite us purchasing a new item. Upon arrival, the motorbar motorized head was not working. After calling customer support and having to video to prove that the equipment was not working, their solution was for us to return the entire unit. They said it would take at least 3 weeks to process the return. When my husband asked to speak to a supervisor as we just wanted a part replacement, he was told the supervisor was too busy to talk. I am beyond fed up and ready to return the whole thing for a refund.