V10 Battery Issue | Dyson Community
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Hello,

I purchased a brand new v10 not even 6 months ago and it got battery issue. Been like this for almost a month. Tried contacting Dyson support almost every 2-3 days for almost a month now since having this issue and every time I have to go through troubleshooting (told I need a battery replacement) and other stuff and after around an hour or more I am told to wait 24-48 hours for an update. I am always going to circle. Not sure what to do now. I only need a replacement battery and my machine is still in warranty.

I found a reddit post saying that I should complaint here (other people having same issues/type of with support) and many told to ask for help here. Not sure if this will change anything

I WOULD RECOMMEND ANYONE SEEING THIS TOPIC NOT TO PURCHASE DYSON PRODUCTS UNLESS YOU HAVE UNLIMITED MONEY TO GET REPLACEMENT PARTS/NEW MACHINE AS THEY HAVE ONE OF THE WORST SUPPORT I HAVE SEEN SO FAR IN MY LIFE

Hi @markbecker,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.

Hi @markbecker,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.

@Jack Got an email asking me to contact them with case id and what happened was the whole process in my previous post again every time and nothing else

- Worst service

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