I am feeling furious at this point. I purchased my V12 in Dec 2024. After just using it about 5 times it was impossible to detach the stick to empty the canister. I needed to find someone to help me. Customer service said they’d send return slip and a replacement. I returned the cleaner and then had to wait 3 weeks for the replacement. Well hard to believe but this one is even worse. I just opened the box , attached the stick which felt troublesome. I did not use vacuum but now cannot detach from canaster. I will need to find a neighbor to help. Obviously I do not ever want another. Will contact costumer service first thing tomorrow and now need to go out and purchase a working vacuum today because my carpets have not been vacuumed for more than 3 weeks. HELP. I do not have this kind of money to waste and need to be refunded.
V12 detachment issues
Best answer by Jaswinder
Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.
I’ll look forward to hearing from you.
Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.
I’ll look forward to hearing from you.
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