Hi @mmmmmm,

Welcome to the Dyson Community!

I’m sorry to hear you’ve had difficulty ordering an additional battery for your Dyson V12 Detect Slim vacuum. We support our machines with spare parts and servicing for their warranty period and beyond. Despite global supply constraints, please be assured we’re doing everything we can to add new stock of spare parts and accessories as soon as we’re able to.

In the meantime, all we can suggest is ensuring you’re registered via our Notify me function so we can alert you via email when more stock is added.

I’m sorry I can’t offer you a more conclusive answer here!

do you know will it be available within the next year?

or is it just not being produced?

it’s looking like my 2 year warranty on my vac will be up before this spare battery part is available! 

Hi @mmmmmm,

The battery is still in production, and V12 continues to be part of our current floorcare range.

If you’re looking to order an additional battery for your machine (to swap out for longer cleaning sessions), this purchase wouldn’t be impacted by your 2-year Dyson warranty timeframe which covers breakdowns due to manufacturing faults.

If you haven’t done so already, we’d recommend using the Notify Me function so we can let you know when more stock is added.

If you’ve already placed an order, the Dyson US Customer Care team is best placed to check your records on our system and provide a status update. To speak with them directly, just visit Dyson.com and click Support.

jack i will say the dyson “customer care team” via chat is completely useless and super frustrating.

i’ve used the chat a few times to check on this battery stock. every time the support person does not understand my question and their only solution is for me to send my vac back and exchange for a new vac! haha which is not the issue in any way.

wish dyson had a better/more direct line of contact than the chat function. 

Hi @mmmmmm,

I’m sorry you’ve had this experience with the live chat function previously, and I’m happy to pass your feedback about this along to the right people for you.

We’re always happy to support here on the Dyson Community for troubleshooting or usage advice, but we’re not able to provide estimates for stock availability, or individual order, refund, exchange or repair status updates.

For this you would need to speak directly with the market Customer Care team, either via live chat or by calling the regional Helpline.