We have a v15 and recently it has taken a few starts to get going after it keeps on cutting out
Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
This machine is fitted with an automatic cut out. For safety, it will automatically shut down if any part becomes blocked. The display will provide specific alerts, guiding you through the necessary maintenance steps.
Could you please confirm which alert is currently being displayed on your machine.
I’ll look forward to hearing from you.
Hi,
The cutting out is when it starts. It takes about 4 or 5 attempts before it actually properly be able to use.
There is no alert on the display and from what we can see there is no blockage. Please help
Hi
Based on the details you've shared, the issue you're facing can be resolved by ordering a replacement main body and cyclone. To order a replacement part, you’ll need to speak directly with the Dyson Customer Care team for your region.
Please visit Dyson.com and click Support for their Live Chat and Helpline contact options.
Hope this helps!
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