The animal 3 wont rotate. Wife popped the brush head off. Nothing. Took it apart for the easy stuff, container, wand, side, air filter, brush head etc.nothing. It’s all clean (and wobbly which I assume is normal) but neither the brush section or ball section will rotate allowing you to vacuum. I’ve tried calling Dyson, but between that failure and YouTube videos I have found no answers. Suggestions appreciated. Thank you
Userlevel 6
+7
Hi
Welcome to the Dyson Community!
To help pinpoint what’s causing the brush bar not to rotate, we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson Ball Animal 3 vacuum easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.
Please visit Dyson.com and click the round purple button to launch the Dyson Digital Assistant. Then click the agent icon in the bottom left corner of the chat window to start a conversation with our Customer Care team.
We'll look forward to speaking with you!
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