Hi @Karen1088
Welcome to the Community.
It sounds like the machine has a blockage. These are usually straight forward to locate and removed. We have some helpful content on the Community that can help you do just that.
The ‘My corded vacuum cleaner isn't picking anything up, what can I do?’ article can walk you through how to resolve this, as well as providing helpful link to our online support and YouTube channel.
If you wanted to head directly to our online support, simple use our Guides and manuals link. Then select your machine from the options available and navigate through to the ‘Troubleshooting’ page. Here you will find a host of selectable options designed to support you and your machine.
Feel free to reach out if you need any further help.
Anwin.
hello Anwin,
My Grandson is coming over tonight.
If he has any questions or gets stuck I will send a reply.
Thank you.
That’s great to hear, @Karen1088! Let us know if you ever have any further questions or concerns.