Dyson repair pick up by DPD : bad customer experience? | Dyson Community
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Jack
Dyson Community Manager
3 years ago
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Dyson repair pick up by DPD : bad customer experience?

  • October 28, 2024
  • 1 reply
  • 69 views
R


Hi.

Booked Dyson animal upright vacuum into repair. Nice job Dyson, simple as I'm in warranty.

DPD man turned up with a box too small for the Dyson. He made it my problem to make the Dyson fit in the box. 

He was impatient and clearly late for something else. He didn't wait for me to learn how to dismantle the Dyson.

He left. I have dismantled the Dyson to fit in the too small box. 

All Comms from Dyson has been one way - classic noreply@ emails - we can speak to you but you mustn't speak to us!

I am not sure what next to do?

Best answer by Jack

​Hi @Rickcrook,

Thanks for getting in touch to let us know about this. For support reorganising collection, you'll need to talk directly to our Dyson Customer Care experts in your region. Here at the Dyson Community, we don’t have access to customer details and can’t intervene with individual repair collection requests.

So we can help resolve things as quickly as possible, please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

We'll look forward to speaking with you!

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1 reply

Jack
Dyson Community Manager
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  • Jack
  • Dyson Community Manager
  • 2039 replies
  • Answer
  • October 29, 2024

​Hi @Rickcrook,

Thanks for getting in touch to let us know about this. For support reorganising collection, you'll need to talk directly to our Dyson Customer Care experts in your region. Here at the Dyson Community, we don’t have access to customer details and can’t intervene with individual repair collection requests.

So we can help resolve things as quickly as possible, please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

We'll look forward to speaking with you!

Jack - Dyson Community Manager
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