Returned our animal 2 to be replaced on the warranty exchange program-spoke with customer service a minimum of 7 times when checking my order history.1st order states shipped-2.5 weeks later still no vacuum-called customer service they said they would file a claim against ups on sept 9th and reorder and reship-2nd order states picked apparently not shipped according to my order history as of sept 24.I called again same story they will cancel order and place a new order this was sept 18th still setting in status of placed. This was the 3rd order
All I get on the phone are unfilled promises and how bad the customer service people feel-My entire family owns Dyson products-I got them started based on our first Dyson 8 years ago. It looks like I may have made a mistake
Best answer by otisfife
otisfife wrote:
Returned our animal 2 to be replaced on the warranty exchange program-spoke with customer service a minimum of 7 times when checking my order history.1st order states shipped-2.5 weeks later still no vacuum-called customer service they said they would file a claim against ups on sept 9th and reorder and reship-2nd order states picked apparently not shipped according to my order history as of sept 24.I called again same story they will cancel order and place a new order this was sept 18th still setting in status of placed. This was the 3rd order
All I get on the phone are unfilled promises and how bad the customer service people feel-My entire family owns Dyson products-I got them started based on our first Dyson 8 years ago. It looks like I may have made a mistake
Issue has been resolved-Received replacement this AM
Returned our animal 2 to be replaced on the warranty exchange program-spoke with customer service a minimum of 7 times when checking my order history.1st order states shipped-2.5 weeks later still no vacuum-called customer service they said they would file a claim against ups on sept 9th and reorder and reship-2nd order states picked apparently not shipped according to my order history as of sept 24.I called again same story they will cancel order and place a new order this was sept 18th still setting in status of placed. This was the 3rd order
All I get on the phone are unfilled promises and how bad the customer service people feel-My entire family owns Dyson products-I got them started based on our first Dyson 8 years ago. It looks like I may have made a mistake
Issue has been resolved-Received replacement this AM
We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.
