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Vacumm plug repair

  • November 3, 2022
  • 2 replies
  • 142 views

Hi

Does anyone know if we’re allowed to replacing the plug and cable even when we’re still under warranty?

Our puppy chewed through the cable 🤦

Best answer by Jay

Hi,

I would not recommend as it could lead to other pertinent issues. Also, something caused by unauthorized personnels would not be covered by warranty.

Just give them a call, and if you speak nicely they would sometimes discount the repair cost as a gesture of goodwill. As it’s not their obligation to do this, try to speak to them in a nice way and they would definately try to help you if they can.

Here’s an article that you can refer to. 

"Faults caused by:

  • Negligent use, misuse, neglect or careless operation of the machine;
  • Use of the vacuum cleaner which is not in accordance with the Dyson Operating Manual;
  • Use of a Dyson machine for anything other than normal domestic household purposes in the country in which it was purchased.
  • Use of parts not assembled or installed in accordance with the instructions of Dyson.
  • Use of parts and accessories which are not Dyson Genuine Components. A full range of genuine Dyson spares and accessories for all Dyson machines is available at www.dyson.co.uk/spares.
  • Faulty assembly or installation (except where carried out by Dyson).
  • Repairs or alterations carried out by parties other than Dyson or its authorised agents "

Hope everything goes well :)

Jay

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2 replies

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  • Silver Level Contributor
  • 44 replies
  • Answer
  • November 3, 2022

Hi,

I would not recommend as it could lead to other pertinent issues. Also, something caused by unauthorized personnels would not be covered by warranty.

Just give them a call, and if you speak nicely they would sometimes discount the repair cost as a gesture of goodwill. As it’s not their obligation to do this, try to speak to them in a nice way and they would definately try to help you if they can.

Here’s an article that you can refer to. 

"Faults caused by:

  • Negligent use, misuse, neglect or careless operation of the machine;
  • Use of the vacuum cleaner which is not in accordance with the Dyson Operating Manual;
  • Use of a Dyson machine for anything other than normal domestic household purposes in the country in which it was purchased.
  • Use of parts not assembled or installed in accordance with the instructions of Dyson.
  • Use of parts and accessories which are not Dyson Genuine Components. A full range of genuine Dyson spares and accessories for all Dyson machines is available at www.dyson.co.uk/spares.
  • Faulty assembly or installation (except where carried out by Dyson).
  • Repairs or alterations carried out by parties other than Dyson or its authorised agents "

Hope everything goes well :)

Jay


  • 0 replies
  • November 4, 2022

Fantastic! Thanks 🙏 

I’ll call Dyson over the weekend to arrange a repair. 


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