I’ve had a Dyson Animal 2 for 6 years now and love the vaccum. It works great and I was loyal Dyson customer until recently.. About 3 months ago, one side of the vaccum head stopped spinning. I cleared out the animal fur and turned it back on. Still not working. I called Dyson and they did not have a replacement head or vacuum but were going to upgrade me to an Animal 3!! I was excited to get an upgrade and that’s when my experience turned terrible!!
I shipped my Dyson back and they turned around my Animal 3 quickly. Unfortunately it made it to Dallas through UPS and never made it any further as they lost it or was stolen. I waited a week and called Dyson and they shipped another one with faster speed. Same issue with the next one. Shipped via UPS and is stuck in Dallas lost or stolen. I waited two weeks to call Dyson and was on Hold with customer service whose resolution it was to have me wait until a vacuum that was lost or stolen by UPS is returned and then wait another 2 weeks to receive another vaccum which will then be lost or stolen again!! As you can see this is not a solution or resolution!! This is absolute stupidity, as I have no vaccum and have to wait for a lost vaccum to be returned before they’ll do anything!! So I asked to speak to a manager and was told they would call me the next day. Never happened. I called Dyson today, explained all that happened and was given the same idiotic response as before. I asked to speak to a manager waited on hold for another 10 minutes to then be sent to the review line. I know they make great machines but this experience makes me regret EVER BUYING A DYSON. Whomever from Dyson that reads this return my machine from EL Paso, or give me my money back!! I have no machine and no money for what I spent!!