Over the past couple of years, I have purchased two Dyson Hot and Cool machines. They are quite expensive, and I expected them to perform well.

The first machine initially worked fine, but then it began to oscillate intermittently before completely stopping. I reported the issue to Dyson, who informed me that the machine could not be repaired and would be replaced at no cost to me. This made me question how a manufacturer could not fix their own products.

Unfortunately, the second machine failed with the exact same problem. I arranged for it to be picked up for repair at a fixed price of £99. However, the day before the scheduled pickup, I received an email from Dyson (from a no-reply address) stating that, due to unspecified circumstances, they could not repair my machine without even inspecting it. They informed me that the repair fee would be refunded and that I would be entitled to a 25% discount on a new Dyson product, subject to certain restrictions.

These machines are prone to the same fault, which is not due to normal wear and tear. If Dyson knows these machines will likely last only one to three years, they should investigate the underlying issue.

As a loyal customer who has purchased multiple products from Dyson over the years, I expected better service from a major manufacturer.