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I owned a holiday park where I used Dyson products throughout, and I found them fantastic. After my retirement, I bought two Hot + Cool purifiers. Unfortunately, one of them stopped oscillating. Dyson picked it up, informed me that it wasn't repairable, and since it was still under warranty, they sent me a replacement.

However, the second purifier also stopped oscillating, but this time it was outside the warranty period. I paid £99 for a repair and awaited the pickup. Without even picking up my broken unit, I received a no-reply email from Dyson stating that they declined to do the repair and offered me a 25% discount on a new one instead.

I find it hard to understand how these machines can have such an obvious defect, and it feels like Dyson is playing a game, hoping to get through the warranty period without taking responsibility for a known fault. I consider this extremely arrogant. I plan to send details of my experience to Which magazine, as I am a subscriber given the nature of my previous business.

We have had a similar experience.  Have had a Hot & Cool for some years but recently it has been making noises when oscillating.

We booked an out of warranty repair and paid on 20th October.  The day before it was meant to be picked up on 5th November, we got an email the same to say “Due to exceptional circumstances, will not be able to repair your machine.”.  On the day of the collection, the courier still turned up to pick it up.

Again, a 25% discount.

It perhaps would have been better for Dyson to disclose what these circumstances actually were.  We are left with a choice to keep using it and suffer the annoying noises, recycle it and to be honest, probably buy a replacement from another manufacturer or try to disassemble when it is probably down to worn gears rather than just needing lubrication.

Thank you for your reply.   I am going to take it further.    I cannot find a complaints contact for Dyson, I feel I should go through the official complaints process before I try to get this published in Which.    If I had known anything about this problem I would not have purchased these machines.   I think potential purchasers should have access to this information.    

 

 

 

 

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