Hi @Vafa,

Thanks for getting in touch to let us know about this. Not a great start, but I’m sure we can help resolve this for you!

For support, you'll need to talk directly to our Dyson Customer Care experts in your region.

Please visit Dyson.com and click the round purple button to launch the Dyson Digital Assistant. Then click the agent icon in the bottom left corner of the chat window to start a conversation with our Customer Care team.

We'll look forward to speaking with you!