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Small ball upright - Won't fix into the upright position

  • November 18, 2022
  • 2 replies
  • 547 views

I have a small ball upright cleaner that won’t stay upright. Can this be repaired. Nothing appears to be broken.

 

(Edited by moderator – Tag amended/added) 

Best answer by Charliebrown

Hi @clivew 

This happened to us last year. Maybe it’s more common than we know. 

I remember it because it was the first time, I received an in box note written by the engineering service. They mentioned the Main Body had snapped, breaking the locking mechanism. 

Forgive the extremely poor schematics, the main body isn’t repairable by a user. Unless another member contradicts me. I believe this requires a completed replacement. 

 

Dyson provide a 5-year guarantee against their upright vacuums. They should replace this free of charge.

Charlie. 

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2 replies

Charliebrown
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  • 121 replies
  • Answer
  • November 18, 2022

Hi @clivew 

This happened to us last year. Maybe it’s more common than we know. 

I remember it because it was the first time, I received an in box note written by the engineering service. They mentioned the Main Body had snapped, breaking the locking mechanism. 

Forgive the extremely poor schematics, the main body isn’t repairable by a user. Unless another member contradicts me. I believe this requires a completed replacement. 

 

Dyson provide a 5-year guarantee against their upright vacuums. They should replace this free of charge.

Charlie. 


Charliebrown
Gold Level Contributor
Forum|alt.badge.img+5
  • Gold Level Contributor
  • 121 replies
  • November 18, 2022

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