Why isn't my Dyson robot returning to its dock? | Dyson Community
Skip to main content
Visit Dyson.com Visit Dyson.com
Jack
Dyson Community Manager
3 years ago
Solved

Why isn't my Dyson robot returning to its dock?

  • February 23, 2024
  • 3 replies
  • 550 views
D

Hi, 

 

I’ve had the Vis Nav for nearly a week now, and it astounds me how something so expensive could be so bad. I live in a 60m2 flat, and it hasn't been able to complete a clean of the entire place on 3 attempts, regularly gets lost and returns to base. This morning, while attempting another clean, it did two rooms, then went to base. I tried again with the two zones it missed; it cleaned one and decided it didn’t want to bother with the other. Now, I'm trying to clean the last zone, but it won’t even leave the dock.

 

What should I do?

Is the firmware going to improve?

Should I just return it now?

(Moderation edit  - title updated)

Best answer by Jack

Hi @doogleberry,

Welcome to the Dyson Community, and thanks for letting us know about this.

It sounds like your robot may benefit from being allowed to complete its mapping session once again. You can find some more information on the mapping process here:

Stuart

 

Ensuring the sensors are clean is also an important step, as dust or debris on the sensors can prevent the robot from accurately seeing and detecting the environment around it:

Stuart

 

If you’re confident you’ve tried this and aren’t seeing any improvement, our Dyson Customer Care experts in your region will need to take you through some simple diagnostic checks to pinpoint the cause. If a repair or a replacement is needed, they’ll be able to organise this under your free 2-year Dyson guarantee.

The quickest way to get in touch is to visit Dyson.com and click the round purple button to launch the Dyson Digital Assistant. Then click the agent icon in the bottom left corner of the chat window to start a live chat conversation with our Customer Care team. 

We'll look forward to speaking with you and getting this resolved!

View original
Did this article help you find an answer to your question?
This inactive topic has now been automatically closed. For help or advice, please create a new topic.

3 replies

A
  • Abdul Moiz
  • New Member
  • 4 replies
  • February 27, 2024

This is a common issue which arises due to the robot facing blockage. Try cleaning the robot and looking for any object that might be interfering with it. Hope this helps. 

Jack
Dyson Community Manager
Forum|alt.badge.img+13
  • Jack
  • Dyson Community Manager
  • 2047 replies
  • Answer
  • February 28, 2024

Hi @doogleberry,

Welcome to the Dyson Community, and thanks for letting us know about this.

It sounds like your robot may benefit from being allowed to complete its mapping session once again. You can find some more information on the mapping process here:

Stuart

 

Ensuring the sensors are clean is also an important step, as dust or debris on the sensors can prevent the robot from accurately seeing and detecting the environment around it:

Stuart

 

If you’re confident you’ve tried this and aren’t seeing any improvement, our Dyson Customer Care experts in your region will need to take you through some simple diagnostic checks to pinpoint the cause. If a repair or a replacement is needed, they’ll be able to organise this under your free 2-year Dyson guarantee.

The quickest way to get in touch is to visit Dyson.com and click the round purple button to launch the Dyson Digital Assistant. Then click the agent icon in the bottom left corner of the chat window to start a live chat conversation with our Customer Care team. 

We'll look forward to speaking with you and getting this resolved!

Jack - Dyson Community Manager
M
  • Mickdee
  • New Member
  • 3 replies
  • March 9, 2024

We have had a 360 for approx 3.mnths, almost never returns to base, have tried everything, my advice return it and buy a dream

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings