can you keep an existing map when Robot is replaced? | Dyson Community
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can you keep an existing map when Robot is replaced?

  • September 15, 2024
  • 3 replies
  • 74 views

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We are probably getting a warranty replacement

i have mapped the house and would prefer to keep this map when robot is swapped out

is this possible?

Best answer by Jack

Hi @daviessteve,

Welcome to the Dyson Community!

When you receive your replacement Dyson 360 Vis Nav™ robot, you’ll need to register it on your MyDyson™ app as a new machine, and will need to begin the mapping process again. It won’t be possible to carry existing maps over from your old machine.

Hope this answers your question!

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3 replies

Jack
Dyson Community Manager
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  • Dyson Community Manager
  • 2070 replies
  • Answer
  • September 17, 2024

Hi @daviessteve,

Welcome to the Dyson Community!

When you receive your replacement Dyson 360 Vis Nav™ robot, you’ll need to register it on your MyDyson™ app as a new machine, and will need to begin the mapping process again. It won’t be possible to carry existing maps over from your old machine.

Hope this answers your question!


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  • Author
  • Novice Member
  • 12 replies
  • September 17, 2024

Thank you for the reply


  • New Member
  • 3 replies
  • October 5, 2024

That's asinine.  


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