Dyson 360 Viz Nav randomly powering down when cleaning

Hi ​@RustomP,

Welcome to the Dyson Community!

Here are a couple of steps you can follow to resolve your issue:

• Try moving your robot and the dock to a different location. If the signal is poor, your machine's connection may not be stable.
• You should choose a location close to your Wi-Fi access point to avoid connection issues. I will recommend a location close to the center of your home, as this can lead to more reliable cleans.

If the issue still persists after trying these steps, please contact Dyson Customer Care directly for further support Visit dyson.com and click Support for the contact options for the Dyson Customer Care team in your region.

Hope this helps!

Hi Charu,

I initially suspected wireless being an issue but I ruled this out. Many of the failures happened within 5-10m of the wifi router, and I even did an experiment where I cut power to the router and the vacuum was able to operate fine even without a signal for a time.

I have since performed a factory reset and remapped the floors which did not resolve the issue. I have opted to exchange instead of return it. I hope the new unit is able to not experience these problems. 

Did you get this resolved? I’ve experienced the same behaviour today for the first time. The robot is more than a year old and was working flawlessly until today. Nothing was changed.

Hi Morcman,

No, I opted to exchange the unit for a new one and am still waiting for the new unit to arrive. Hoping that the new unit doesn’t repeat this bizarre behaviour. By any chance, does your unit fail in relatively the same spots? And does it fail all the time or just some of the time? 

Hi ​@RustomP,

Thanks for the update - that's great news! I'm very glad to hear that the issue has been resolved.

Our apologies once again that this didn't go as smoothly as it should have done. You're welcome back here at the Dyson Community if you need further help or advice at any point.

No, it does not fail in the same spots. Today it died while getting back to the dock. It was just touching one of the connections. My humble guess is that the battery might be the cause. I will keep an eye on it. But I might also consider to reach out to CS.

I have the same issue. WiFi signal is also good throughout.

I exchanged mine, and it was fine for a week or so, and then started exhibiting the same problem - just random power downs in the middle of the clean. Had a new software update today, fingers crossed they fixed this bug.

Whats the version number of the update your robot was getting?

The new version RB03PR.01.08.006.5058

Previous version RB03PR.01.08.005.4317

Thanks, this is a newer version. Hopefully they’ve fixed the shutting down error. I cant find any release notes anywhere, unfortunately.

I expect release notes to appear here at some point

After almost a week of no failures, it died again today cleaning the hallway 😢

I was so hopeful

This was presumptuous. With my new exchange unit after a week of use it has exhibited the same power-down behaviour three times over 10 different uses. This is a very frustrating experience. I will monitor the failure-rates and see if there are any patterns that emerge. I would hate to have to exchange another unit and I hope Dyson engineerings can work on this issue. I am open to being contacted and its also clear that I am not the only individual experiencing this problem. 

Could you please update us on your experience? I'm in the same boat as you and I'm considering going through the support route AGAIN, but I'm reluctant if it may make it worse. This new unit at least does it less frequently for me than the previous one.

As two of us are having the same error after exchanging the robot i think this is software related. Unfortunately, the newest update does not seem to have it fixed.

I have the same issue! I’ve had the robot for over a year now and it’s only just started happening, sounds like another bad software update

Hi ​@markmcdowell and  ​@Daedra,

I’ve reached out directly via your Dyson Community private message inbox to request some further information.

Please reply when possible so we can investigate the issues you’ve raised.

​@Jack Mine just did it again around 10 min ago. This might be helpful for the engineers. I restarted it, placed it on the dock and let it finish its job by doing a new run and selecting the rooms which were not cleaned before.