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help with dyson corrale

  • August 5, 2024
  • 1 reply
  • 36 views

I bought the Corrale 2/6/2021 £399. 
for the past 3-4 months it’s been turning itself off during use saying battery low. I’ve had to resort back to my 15 year old trusty straighteners which to be honest I should have just stayed with. I’m so disappointed that a massively expensive item would last just under 3 years. I’ve tried different sockets. I only use it to style the front of my hair, it’s never travelled and is docked and looked after very well. As it’s over 2 years old I’m now stuck with a dodgy Dyson that will no doubt end up in the bin. What a waste. I’m here to see if anyone has had this problem too? I’ve searched for an email address to contact Dyson but can’t find one and the chat bot option doesn’t work. I can only call but what’s the point if it’s out of warranty?
 

Best answer by Jack

Hi @Smearyhobo,

Welcome to the Dyson Community!

In this particular instance, it would be best to give our UK Helpline a call to discuss your options with our experts. We don’t offer email as a contact channel, and I’m sorry if you’ve had difficulty escalating to a Dyson expert via our Chat bot on Dyson.co.uk.

You can reach our UK Customer Care team directly on 0800 298 0298. Our Helpline is available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends.

We’ll look forward to speaking with you!

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1 reply

Jack
Dyson Community Manager
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  • Dyson Community Manager
  • 2056 replies
  • Answer
  • August 6, 2024

Hi @Smearyhobo,

Welcome to the Dyson Community!

In this particular instance, it would be best to give our UK Helpline a call to discuss your options with our experts. We don’t offer email as a contact channel, and I’m sorry if you’ve had difficulty escalating to a Dyson expert via our Chat bot on Dyson.co.uk.

You can reach our UK Customer Care team directly on 0800 298 0298. Our Helpline is available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends.

We’ll look forward to speaking with you!


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