Hello
I am hoping that a member of staff from Dyson UK can see this. I am so disappointed with the level of customer service I have received for my faulty dyson airwarp. I have a 2 year guranteee with 2 months remaining and my air wrap cintubyallt cuts out and the red light flashes. I explained this on the 24th July to a customer advisor who couldn't be nicer she arranged for my faulty item to be collected and explained that I would receive a replacement. It would be a different colour as mine is limited edition it would be copper and to keep some of the extras with it. Since then I have been passed back and forth with dyson customer service agents and most have agrees that it says in my notes that an exchange has been recorded for me. I have been on endless what's app chats with them and 4 phone calls later- the manager Maria from US Customer Services said they have listens back to the first conversation and know that the advisor said I would receive a new one but they cannot do that and my repaired older one will be sent back to me. I explained I am concerned as I have 2 months remaining on my guarantee and if it stops again I will not have a working dyson. I am so disappointed with this inaccurate customer service 😒 why tell me you will exchange it then fob me off with returning it to me? My husband spent a great deal of money on this product as a Christmas present and I honestly thought Dyson would exchange this for me if the product is faulty. Is there anybody else from the UK who can help me?