I ordered an airwrap on Sept 10 and received it on Sept 16. I realized I ordered the wrong one so I went to the online form to start a return. The form said my order number couldn’t be found and that the serial number was invalid. I then tried the online bot to start the process, but of course it “couldn’t understand” my email. So I finally called customer service and they told me I should receive an email with the return label. I checked my email an hour later and didn’t receive anything so I called support again. I was then told the return process was never started so they would start it for me and was put on hold for a bit. After getting taken off hold I was told that the system to process returns was down so I would be contacted a few hours later to complete the process. I never received a phone call back after waiting 6 hours so I called support again. I was told the return label was sent after 20 minutes on the phone again. I made the person wait on the phone with me until I received the label, but of course never got the email. I was then given two different numbers that I was told I could use at UPS and they could pull up the return label for me, which I never heard of before. So I will have to see if that is possible tomorrow.
I went ahead and filed a complaint with BBB because I have never dealt with this type of issue before as it is usually super easy to get a return label. I wish I had read some forums about ordering from Dyson in advance so I could’ve avoided this issue.
