Dyson Airwrap i.d. not compatible with MyDyson App | Dyson Community
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Dyson Airwrap i.d. not compatible with MyDyson App

  • December 4, 2024
  • 1 reply
  • 161 views

Help! I received my Dyson Airwrap i.d. today and as I was trying to add the device to the MyDyson app, it continually said the serial number to my device was not compatible with the app. How is this possible? The entire point of the new airwrap was to utilize the app and Bluetooth software. Customer service claims they don’t know how to help me - it’s extremely frustrating that I paid over $650 for a brand new device (that doesn’t work) and customer service just shrugs their shoulders. Anyone else dealing with this issue??

Best answer by Jack

Hi ​@leah.nicole12,

Welcome to the Dyson Community!

I messaged 5 days ago to request some further details, but haven’t heard back as yet. If you still need support with your machine, please can you respond so we can investigate?

I’ll look forward to hearing from you!

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1 reply

Jack
Dyson Community Manager
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  • Dyson Community Manager
  • 2012 replies
  • Answer
  • December 9, 2024

Hi ​@leah.nicole12,

Welcome to the Dyson Community!

I messaged 5 days ago to request some further details, but haven’t heard back as yet. If you still need support with your machine, please can you respond so we can investigate?

I’ll look forward to hearing from you!


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