I purchased a Dyson Supersonic™ hair dryer in Prussian Blue/Rich Copper from Dyson last December for my wife. Upon arrival, the diffuser was broken. I promptly contacted Dyson and provided proof of the damage, and the representative assured me they would send a replacement. However, after several weeks with no diffuser arriving, I followed up, only to be told that they were out of stock, but more would be available in a couple of weeks.
Now, a year later, I received an email stating that more diffusers had come in stock. I contacted Dyson again, hoping to finally get the replacement, only to be told they are still out of stock, with the same "in a couple of weeks" response. It has become clear that Dyson has no intention of honoring their promise to replace the defective diffuser.
Waiting a year for a replacement is frustrating, and the lack of follow-through is disappointing. This experience has left me with a very negative view of Dyson. It’s unfortunate that one unresolved issue with a product can cause such a loss of trust and customer loyalty. Dyson, if you want to retain your customers, you need to better honor your commitments and improve your customer service. Due to this, I have no more plans on buying more Dyson products.