I placed an order for my wife for a Dyson Airstrait on November 30, 2024, thinking it would arrive in plenty of time for Christmas. Dyson used GLS for shipping, and on December 5, 2024, I noticed on the GLS tracking website that there was a weird shipment status. After calling GLS, I learned that the order had been lost in shipment.
So I contacted Dyson around December 10, and they told me it would take 2 weeks to investigate what had happened. I placed an identical order (i.e., I have now paid for the Airstrait twice), and that second order arrived in time for Christmas. However, I am STILL waiting for a refund from Dyson on the order I placed six weeks ago.
I have contacted Dyson via chat and via telephone. Today, I had a customer service rep tell me that it would take another 30-35 days to investigate with GLS, and it would take 3-8 days after that for Dyson to issue the refund. That’s right...almost THREE MONTHS after I placed the order.
Has anyone had any luck actually getting a refund from Dyson when they lost your order in transit? If so, how long did it take?
Still waiting on refund for product that never arrived
Best answer by Jack
Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.
I’ll look forward to hearing from you.
+13Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.
I’ll look forward to hearing from you.
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