I ordered an Airwrap back in December for Christmas, and it never arrived. After waiting for two weeks, contacted Dyson, only to be told they had run out of stock. Apparently, they didn’t bother notifying me because of a "technical bug." (Seriously?)
Fast forward a few weeks, I notice the Airwrap is back in stock, albeit in a different color, so I decide to give them another chance and order it again. This time, they provide a Parcelforce tracking number with a 24-hour delivery estimate. Guess what? It never arrived.
It’s now been two weeks of constant back-and-forth with Dyson’s customer service. Every time, they tell me to wait three to five working days for an update, but they don’t actually explain the issue or give me any real answers about when they’ll ship the product.
For a £500 product, this is absolutely unacceptable. This is by far the worst experience I’ve ever had with a customer or delivery service. I expected so much better from a premium brand like Dyson.
