Dear Dyson Customer Support, I hope this message finds you well. I recently purchased a Dyson product, but I am concerned that it may not be an authentic item. Unfortunately, there is no official Dyson distributor in Azerbaijan, and I am unable to visit any of the nearest branches to verify the authenticity of the product. Here are the details of the product:
Serial Number: [Moderation edit - personal details removed]
Product Name: airwrap
Could you please assist me in verifying whether this product is genuine? If it is not, I kindly request any official documentation or confirmation from Dyson that can be used as proof of its inauthenticity. This will be essential for me to resolve this matter with the seller and pursue a refund. Thank you in advance for your support. I look forward to your prompt response. Best regards, Jahan [Moderation edit - personal details removed]
not authentic product
Best answer by Charu
Hi
Thanks for getting in touch to let us know about this - you can find some further information about avoiding counterfeit Dyson technology here:
For support, you'll need to speak with the Dyson Customer Care experts in your region. Here at the Dyson Community forum, we don’t have access to customer details and can’t intervene with cases like this.
Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team.
Hi
Thanks for getting in touch to let us know about this - you can find some further information about avoiding counterfeit Dyson technology here:
For support, you'll need to speak with the Dyson Customer Care experts in your region. Here at the Dyson Community forum, we don’t have access to customer details and can’t intervene with cases like this.
Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team.
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