I bought a brand new Dyson in December, took perfect care of it, and it completely stopped working out of nowhere. I followed the exchange process, returned the faulty unit, and saw that it was received by the Dyson warehouse on March 28. But it still hasn’t been marked as received in their system, so my replacement hasn’t shipped—and I’ve now been without a blow dryer for weeks.
It’s incredibly frustrating, especially since I chose to buy directly from Dyson (vs a retailer) thinking I’d get better customer service if anything went wrong. Instead, I feel like I’m being penalized for a faulty machine I had no control over.
If anyone has tips on how to get this resolved faster—or has been through something similar—please let me know. This feels really unfair.
