V11 i puchased a V11 from John Lewis and it arrived without a Motorbar cleaner head.
Anybody had similar and a solution please?
peter
Solved
Cordless V11 - Missing parts on arrival (John Lewis Purchase)
Best answer by DavidTaylor
Hi Peter,
I overlooked this post on Friday as nothing was given away in the title/description. I am surprised one of the mods didn’t pick this up and better classify the message.
As it is still showing as unanswered today, I thought I’d give it a read.
Easy answer here is, no this is not normal. If you hadn’t purchased an ex-display or a previously returned unit with a discount applied for missing parts, I’d expect a full loadout. Dyson can replace the parts free of charge, however I’d be tempted to have John Lewis exchange / replace the entire machine.
David.
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+7- Community Superuser
- 194 replies
- Answer
Hi Peter,
I overlooked this post on Friday as nothing was given away in the title/description. I am surprised one of the mods didn’t pick this up and better classify the message.
As it is still showing as unanswered today, I thought I’d give it a read.
Easy answer here is, no this is not normal. If you hadn’t purchased an ex-display or a previously returned unit with a discount applied for missing parts, I’d expect a full loadout. Dyson can replace the parts free of charge, however I’d be tempted to have John Lewis exchange / replace the entire machine.
David.
David.
1 person likes this
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