Good battery, clean machine, but cuts out. | Dyson Community
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Good battery, clean machine, but cuts out.

  • January 5, 2024
  • 1 reply
  • 110 views

V10 Animal Purple cordless. Battery indicates it is charged. It is clean and filter is clean. When I pull the trigger it starts but immediately stops. However, if I hold my hand over the front (where attachments are attached) to seal off suction, it will run until I remove my hand and then it immediatelly stops. during the time it is running there are two blue lights.

Best answer by Anonymous

Hi @Sing141,

Welcome to the Dyson Community! 

To help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson Cyclone V10™ vacuum fully charged and easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.

Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

We'll look forward to speaking with you!

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  • January 8, 2024

Hi @Sing141,

Welcome to the Dyson Community! 

To help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson Cyclone V10™ vacuum fully charged and easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.

Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

We'll look forward to speaking with you!


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