Hi, I have bought a few Dyson replacement filters, both off Amazon and they didn’t work. I have now bought a genuine Dyson replacement filter and this also isn’t working. My original one still works when that’s on. It’s fits in and the hoover recognises it and connects it. The hoover sucks but the bottom of the hoover doesn’t turn. Please can you help me with what to do? Thank you
Solved
New Dyson V11 Absolute Filter
Best answer by Anonymous
Hi
If the brush bar isn’t spinning, there’s some troubleshooting to hopefully resolve this -
- Please load up this guide page with your Dyson in hand and follow the steps shown
- If the above guide doesn't resolve it - a new part will be needed
Your local support can match you with the right part for your model. Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.
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