Dyson V15 Detect absolute+ Gold carpet issues | Dyson Community
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Jack
Dyson Community Manager
3 years ago
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Dyson V15 Detect absolute+ Gold carpet issues

  • February 15, 2024
  • 1 reply
  • 696 views
C

Hi all.

I had a normal V15 replaced with the V15 Detect Gold. I was told this would be a small upgrade as the machine was better. Physically outside of the colour the machines pretty much look the same, except the main tube which has a attachments built in.

 

My problem is when I use the machine on carpet in auto mode. It continuously gets stuck.

I had the machine replaced again, and the new machine does the same.

The only way I get a decent run is if I put it on the low setting and change the brush head mode to - (minus).

 

Am I using it wrong or are these models not great.

Best answer by Anonymous

Hi @CrazeUK ,

Welcome to the Dyson Community!

Typically when there’s an instance that it is getting stuck that means the suction power is too strong and it is causing a suction cup type feel from the cleanerhead to the floor.

The cleanerhead does have that little slider where you can adjust the suction power in the head itself to ensure it’s suited for the carpet type you’re cleaning. This is not an issue with the vacuum malfunctioning, but the compatibility with your carpet. 

Rest assured, you are using your machine exactly how it is intended and it is working as it should- you just need to use the slider to set the suction power for the carpet. 

If you need further help after trying this, please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

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  • Anonymous
  • 0 replies
  • Answer
  • February 17, 2024

Hi @CrazeUK ,

Welcome to the Dyson Community!

Typically when there’s an instance that it is getting stuck that means the suction power is too strong and it is causing a suction cup type feel from the cleanerhead to the floor.

The cleanerhead does have that little slider where you can adjust the suction power in the head itself to ensure it’s suited for the carpet type you’re cleaning. This is not an issue with the vacuum malfunctioning, but the compatibility with your carpet. 

Rest assured, you are using your machine exactly how it is intended and it is working as it should- you just need to use the slider to set the suction power for the carpet. 

If you need further help after trying this, please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

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