I have bought the Dyson Wash G1 and after the first use it is faulty. The debris tray does not come out. I have contacted Dyson, after doing online troubleshooting,and have done the video link showing the problem. I was offered return for repair , but the next collection date was not for two weeks and it would take a week for repair. I asked for a replacement which I believe I am entitled to under the consumer Act 2015 , but was denied this. After some negotiation they agreed to refund on return, after 14 days. I will then have to re order a new one if I decide to get another. It would have been much simpler to just return the faulty one and send a replacement. I consider this poor customer service for a top end product. It is such a shame as it seems a good product . If this is the level of customer service I think I will be looking elsewhere.
can anybody provide an address or e mail for complaint regarding customer service
Best answer by Jack
Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
I’m sorry to hear your initial experience didn’t live up to expectations. In the event of a breakdown, in the first instance we would always look to complete a repair - we would only exchange in the event of a repair not being possible.
I can only apologise for any inconvenience caused, but I’m glad to hear the team agreed to return and refund your machine so you could re-order a replacement.
I’ll be happy to pass your feedback along to the right people for you. You’re welcome to come back to us here at the Dyson Community if you need further support or advice at any point.
+13Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
I’m sorry to hear your initial experience didn’t live up to expectations. In the event of a breakdown, in the first instance we would always look to complete a repair - we would only exchange in the event of a repair not being possible.
I can only apologise for any inconvenience caused, but I’m glad to hear the team agreed to return and refund your machine so you could re-order a replacement.
I’ll be happy to pass your feedback along to the right people for you. You’re welcome to come back to us here at the Dyson Community if you need further support or advice at any point.
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