little rubber part from water container got loose - submarine v15 | Dyson Community
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little rubber part from water container got loose - submarine v15

  • August 25, 2024
  • 4 replies
  • 122 views

Hi, after adding a little bit of detergent for floor cleaning - little yellow rubber part from the water container in brush got loose - how do I attach it? I cannot see any instruction or tips on line. Thanks! 

Best answer by Jack

Hi @pkolakowska,

Thanks for sharing these images to clarify the part in question.

It’s probably best if you get in touch directly with Dyson Customer Care in your region - they should be able to arrange to replace the affected assembly for you under your free 2-year Dyson guarantee.

Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team.

We'll look forward to speaking with you!

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4 replies

Jack
Dyson Community Manager
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  • Dyson Community Manager
  • 2072 replies
  • August 29, 2024

Hi @pkolakowska,

Welcome to the Dyson Community!

Are you able to share a photo here of the yellow rubber part you’re referencing, so we can help double-check if you’ll be able to refit this yourself or whether a replacement part may be needed?

Many thanks!


  • Author
  • Novice Member
  • 2 replies
  • September 1, 2024

 


  • Author
  • Novice Member
  • 2 replies
  • September 1, 2024

It’s actually transparent. Thanks for your help in advance - I hope I can adjust myself, only had it for a few weeks. 


Jack
Dyson Community Manager
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  • Dyson Community Manager
  • 2072 replies
  • Answer
  • September 6, 2024

Hi @pkolakowska,

Thanks for sharing these images to clarify the part in question.

It’s probably best if you get in touch directly with Dyson Customer Care in your region - they should be able to arrange to replace the affected assembly for you under your free 2-year Dyson guarantee.

Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team.

We'll look forward to speaking with you!


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